Airlines tshawb nrhiav AI tus neeg sawv cev daim ntawv thov los txhim kho kev ua haujlwm tau zoo
Solar low B obstacle teeb lwm tus neeg,
Tus nqi qis Hnub ci qis B teeb pom kev zoo,
Solar low A obstacle teeb khoom,
Tus nqi qis Hnub ci qis Ib qho teeb meem teeb meem,
Thaum lub caij so 2022, Southwest Airlines tau ntsib kev ua haujlwm tsis zoo, nrog rau nws cov neeg ua haujlwm tsis tu ncua sijhawm teem caij software yog ib qho ntawm cov neeg ua txhaum. Tam sim no, lub dav hlau tab tom siv AI cov neeg ua haujlwm txhawm rau txhawm rau txhim kho software thiab kev sim txheej txheem raws li nws tsim cov txheej txheem tshiab los hloov cov software qub no.
Southwest Airlines thiab lwm lub dav hlau tau pib sim ntau yam ntawm AI tus neeg sawv cev daim ntawv thov, nrog rau kev tshawb fawb ntxiv rau yav tom ntej.
Raws li lub tuam txhab thev naus laus zis mus ncig Amadeus, thaum cov neeg ua haujlwm AI tej zaum paub zoo tshaj plaws rau nws tus kheej tuav cov ntawv teev npe thiab kev hloov pauv, qhov no tsuas yog lub ntsiab lus ntawm cov dej khov nab kuab hais txog lawv cov peev txheej hauv kev lag luam aviation.
Tam sim no, Amadeus tab tom tsim thiab tshawb nrhiav cov suite ntawm AI tus neeg sawv cev ua haujlwm rau nws lub dav hlau khw muag khoom thiab booking platform.
Pab pawg neeg sawv cev AI tuaj yeem siv los pab hauv txoj kev txhim kho network, kev lag luam, txo cov sij hawm tig mus, thiab tswj kev cuam tshuam kev ya davhlau. Kev txhim kho software tam sim no tab tom pib ntawm Southwest Airlines yog lwm qhov chaw thov tseem ceeb.
Gareb Rostrum, Tus Lwm Thawj Coj Tus Thawj Coj ntawm Kev Tswj Xyuas Cov Khoom Lag Luam Hauv Huab Cua ntawm Amadeus, tau hais tias AI cov neeg sawv cev muaj peev xwm ua kom tawg tau ntau zaus - sawv ntsug ntawm cov chaw sib txawv hauv cov dav hlau.
Nws hais txog ib qho piv txwv: AI cov neeg ua haujlwm tuaj yeem txheeb xyuas cov kev ua tsis tau zoo thiab tom qab ntawd tsim cov phiaj xwm tshaj tawm rau cov kev no, yog li tsim kev sib koom ua ke ntawm txoj kev npaj thiab pab pawg lag luam.
Alaska Airlines 'AI Practices
Tam sim no, txawm hais tias muaj kev nce qib txuas ntxiv hauv AI tus neeg sawv cev thev naus laus zis, cov dav hlau feem ntau tseem ceev faj hauv lawv txoj kev xa tawm.
Txawm li cas los xij, raws li tus khub pib ntawm Volantio's AI tus neeg sawv cev platform Vector, Alaska Airlines yog ib tus thawj coj ntawm cov thev naus laus zis no. Volantio tsom ntsoov rau kev pab airlines reslocate qhov xav tau thiab ua kom tiav cov ntawv tshaj tawm - booking cov nyiaj tau los.
Volantio CEO Azim Barodavara piav qhia tias Vector lub peev xwm tseem ceeb yog ua kom yooj yim rau cov tuam txhab lag luam los tswj cov kev sib tw overbooked ua ntej cov neeg caij tsheb tuaj txog ntawm tshav dav hlau.
Thaum cov tuam txhab dav hlau pom tias qhov siab tshaj plaws tsis muaj dab tsi -teev cov rooj zaum tuaj yeem muag tau tus nqi siab dua, lawv kuj tuaj yeem siv cov cuab yeej no los txhawb cov neeg caij tsheb kom rov book off- lub davhlau siab tshaj es tsis txhob siab tshaj - teev flights.
Nrog rau cov cuab yeej no, cov dav hlau tuaj yeem xa cov neeg sawv cev AI txhawm rau txheeb xyuas lub dav hlau overbooked thiab muab cov pob nyiaj them rau cov neeg caij tsheb.
Tus neeg sawv cev AI tseem tuaj yeem tau txais cov lus qhia tshwj xeeb ntxiv, xws li zam kev thim rov qab caw cov neeg caij tsheb thauj mus los (raws li lawv txoj kev taug kev tuaj yeem cuam tshuam) lossis saib xyuas lwm yam kev pheej hmoo ua haujlwm.
Barodavala tau hais tias Volantio yav dhau los tsis yog -tus neeg sawv cev AI systems kuj tuaj yeem ua cov haujlwm no, tab sis nrog kev ua haujlwm tsawg dua. Nws tau hais tias "Qhov no tau siv Volantio thiab nws cov neeg siv khoom kaum zaug ntev dua," nws hais.
Barodavala tau hais ntxiv tias Vector lub peev xwm yav tom ntej yuav suav nrog kev tswj hwm kev ya davhlau.
Ntawm Southwest Airlines, Justin Bondik, lub tuam txhab tus lwm thawj ntawm AI thiab Intelligence Platforms, tau hais tias Southwest yog siv Amazon Web Services 'Kiro platform los tsim nws tus neeg sawv cev AI.
Ib qho ntawm cov haujlwm ntawm cov tshuab no yog kev sib koom ua ke cov ntaub ntawv, tso cai rau Southwest cov kws tshuaj ntsuam xyuas kev lag luam kom mob siab rau feem ntau ntawm lawv lub sijhawm rau kev ua haujlwm analytical.
Ntawm tus neeg siv khoom- sab sab, Southwest tau hloov kho nws cov chatbots rau tus neeg sawv cev- raws li qauv.
Bondik tau hais tias cov thev naus laus zis no tuaj yeem nkag siab tob rau hauv cov lus nug ntawm cov neeg siv khoom thiab rho tawm cov lus teb tshwj xeeb los ntawm cov ntaub ntawv txoj cai dav hlau -ib qho kev hloov kho tseem ceeb piv rau cov lus teb thiab cov ntawv txuas yav dhau los.
Bondick ntseeg hais tias nyob rau hauv lub sij hawm ntev, AI cov neeg sawv cev yuav ua rau lub ntiaj teb no efficiency txhim kho, thaum kawg xav txog nyob rau hauv airlines cov nyiaj tau los thiab poob nqe lus.
Txawm li cas los xij, nws kuj tau taw qhia tias rau cov dav hlau ua tiav, lawv yuav tsum ua tib zoo tswj cov txheej txheem hloov pauv, tshwj xeeb tshaj yog hauv kev cob qhia cov neeg ua haujlwm kom cuam tshuam nrog AI tus neeg sawv cev daim ntawv thov.
Bondick tau hais tias "Nws zoo li kev cuam tshuam nrog tus neeg ua haujlwm hluas hauv lub koom haum," Bondick hais. "Koj yuav tsum muab kev taw qhia, muab cov ntaub ntawv keeb kwm yav dhau los-cov no yog cov txuj ci tshiab uas tib neeg tseem tsis tau paub txog, yog li koj yuav tsum cob qhia cov neeg ua haujlwm raws li."
